{"id":7370,"date":"2021-09-10T07:48:27","date_gmt":"2021-09-10T08:48:27","guid":{"rendered":"https:\/\/lichiskincare.es\/faq\/"},"modified":"2026-03-06T15:25:08","modified_gmt":"2026-03-06T16:25:08","slug":"faq","status":"publish","type":"page","link":"https:\/\/lichiskincare.es\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7370\" class=\"elementor elementor-7370 elementor-115\">\n\t\t\t\t\t\t<section class=\"gap-no elementor-section elementor-top-section elementor-element elementor-element-450c395 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"450c395\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4c23b37\" data-id=\"4c23b37\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bab4651 styler-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"7bab4651\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-348c5df4 styler-transform transform-type-translate elementor-widget elementor-widget-heading\" data-id=\"348c5df4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Cardigan helvetica sriracha, portland celiac truffaut woke <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f961d9e elementor-widget elementor-widget-lichi_faq\" data-id=\"f961d9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"lichi_faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"lichiskincare-faq\">\n            <div class=\"lichiskincare-filter-wrapper\">\n                <div class=\"lichiskincare-filter\">\n                    <select class=\"lichiskincare-faq-category-filter\">\n                                                    <option value=\"*\">All<\/option>\n                                                        <option value=\"routine-tips\">\u2b50 Routine Tips<\/option>\n                                                        <option value=\"little-extras\">\ud83c\udf38 Little Extras<\/option>\n                                                        <option value=\"skincare-product-questions\">\ud83c\udf3f Skincare &amp; Product Questions<\/option>\n                                                        <option value=\"payments-promotions\">\ud83d\udcb3 Payments &amp; Promotions<\/option>\n                                                        <option value=\"orders-shipping\">\ud83d\udce6 Orders &amp; Shipping<\/option>\n                                                        <option value=\"order-help\">\ud83d\udee0 Order Help<\/option>\n                                                <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"lsk-faq-sections-wrapper\">\n                                        <div class=\"lsk-faq-sections\" data-faq-category=\"routine-tips\">\n                            <h2>\u2b50 Routine Tips<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">Can I mix Korean skincare with the products I already use?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Yes! Korean skincare products can easily be combined with products you already use.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Many people start by adding <\/span><b>just one or two K-beauty products<\/b><span style=\"font-weight: 400;\"> into their existing routine \u2014 for example a toner, serum, or sunscreen.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">Why do Korean skincare routines use multiple layers?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Layering lightweight products is one of the key principles of Korean skincare.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Instead of using one heavy product, K-beauty focuses on <\/span><b>building hydration and treatment gradually with multiple lightweight layers<\/b><span style=\"font-weight: 400;\">, which helps ingredients absorb better and keeps the skin balanced.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">How many steps should a skincare routine have?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">You don\u2019t need a long routine to see results. Most people see great results with <\/span><b>4\u20136 essential products<\/b><span style=\"font-weight: 400;\">:<\/span>\r\n<ul>\r\n \t<li><span style=\"font-weight: 400;\"> Cleanser<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Toner<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Serum<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Moisturizer<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Sunscreen<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">Additional steps like essences or masks can be added depending on your skin concerns.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">In what order should I apply my skincare products?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">The general rule of skincare is to apply products from the lightest texture to the richest so that each layer can absorb properly.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">A typical Korean skincare routine looks like this:<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\">\r\n<\/span><b>Morning routine order<\/b>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cleanser<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toner<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Serum or essence or ampoule\u00a0<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moisturizer<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sunscreen<\/span><\/li>\r\n<\/ol>\r\n<b>Evening routine order<\/b>\r\n<ol>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Oil\/Balm cleanser or Micellar water (if wearing sunscreen or makeup)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Water-based cleanser<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Toner<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Treatment (essence, serum, ampoule)<\/span><\/li>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Moisturizer<\/span><\/li>\r\n<\/ol>\r\n<span style=\"font-weight: 400;\">Not every routine needs all these steps \u2014 many people see great results with <\/span><b>just a few essential products<\/b><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\">\u2728 <\/span><i><span style=\"font-weight: 400;\">Not sure which products to start with? <a href=\"https:\/\/lichiskincare.es\/#build-your-routine\">Try our 1-minute skincare quiz to find your perfect routine<\/a>.<\/span><\/i><\/div>\n                                                                <\/div>\n                        <\/div>\n                                            <div class=\"lsk-faq-sections\" data-faq-category=\"little-extras\">\n                            <h2>\ud83c\udf38 Little Extras<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">Why buy Korean skincare from Lichi Skincare?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">At Lichi Skincare, we carefully select products that are:<\/span>\r\n<ul>\r\n \t<li><span style=\"font-weight: 400;\"> authentic Korean skincare<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">EU-compliant and safe<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">gentle and effective<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">suitable for everyday routines<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">Our goal is to make discovering Korean skincare <\/span><b>simple, trustworthy, and enjoyable<\/b><span style=\"font-weight: 400;\">.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">Do you include samples with orders?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Whenever possible, we love including <\/span><b>K-beauty samples<\/b><span style=\"font-weight: 400;\"> with orders so you can discover new products.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">However, sample availability may vary depending on stock.<\/span><\/div>\n                                                                <\/div>\n                        <\/div>\n                                            <div class=\"lsk-faq-sections\" data-faq-category=\"skincare-product-questions\">\n                            <h2>\ud83c\udf3f Skincare &amp; Product Questions<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">How long does it take to see results from skincare?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Skincare works gradually and results vary depending on your skin type and concerns.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">You may notice improvements in <\/span><b>hydration and glow within a few days<\/b><span style=\"font-weight: 400;\">, while concerns such as acne, pigmentation, or texture may take <\/span><b>4\u20138 weeks<\/b><span style=\"font-weight: 400;\"> to improve.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Consistency is key to seeing the best results.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">Are Korean skincare products good for sensitive skin?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Many Korean skincare formulas focus on <\/span><b>gentle and soothing ingredients<\/b><span style=\"font-weight: 400;\"> such as Centella Asiatica, Heartleaf, Green Tea, and Panthenol.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">However, every skin type is unique, so we always recommend performing a <\/span><b>patch test before using a new product<\/b><span style=\"font-weight: 400;\">.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">Are the Korean skincare products you sell authentic?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Yes. All products sold at <\/span><b>Lichi Skincare<\/b><span style=\"font-weight: 400;\"> are 100% authentic and sourced from trusted distributors.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We only stock products that comply with <\/span><b>European cosmetic regulations<\/b><span style=\"font-weight: 400;\">, ensuring they are safe and suitable for sale within the EU.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">How should I introduce a new skincare product into my routine?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">When introducing a new product, it's best to start slowly.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We recommend performing a <\/span><b>patch test<\/b><span style=\"font-weight: 400;\"> by applying a small amount of the product to a discreet area of skin (such as behind your ear or on your neck) and waiting 24 hours to check for any reaction.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If adding multiple products, introduce <\/span><b>one product at a time<\/b><span style=\"font-weight: 400;\">, allowing a few days between each new addition.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">I don\u2019t know which skincare products to choose \u2014 can you help me?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Absolutely! Choosing skincare can feel overwhelming, especially when you're just starting out.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">To make things easier, we offer a <\/span><b>quick skincare quiz on our website<\/b><span style=\"font-weight: 400;\"> that helps you find the right products based on your <\/span><b>skin type, concerns, goals, and budget<\/b><span style=\"font-weight: 400;\">. It only takes <\/span><b>about 1 minute<\/b><span style=\"font-weight: 400;\">, and you'll receive <\/span><b>personalized product recommendations tailored to your skin<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If you still have questions after taking the quiz, you can also contact us directly with your skin type and main concerns, and we\u2019ll be happy to help you build a simple routine.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Our goal is to make discovering Korean skincare <\/span><b>easy, enjoyable, and stress-free<\/b><span style=\"font-weight: 400;\">. \u2728<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">How do I start a Korean skincare routine?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Korean skincare focuses on gentle ingredients, hydration, and supporting the skin barrier.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">You don\u2019t need a complicated routine to begin. A simple routine can look like this:<\/span>\r\n\r\n<b>Morning<\/b><b>\r\n<\/b><span style=\"font-weight: 400;\"> \u2022 Cleanser<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Toner<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Moisturizer<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Sunscreen<\/span>\r\n\r\n<b>Evening<\/b><b>\r\n<\/b><span style=\"font-weight: 400;\"> \u2022 Cleanser (double cleanse \u2192 1. oil\/balm cleanser or micellar water 2. water-based cleanser if wearing sunscreen or makeup)<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Toner<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Serum or treatment<\/span><span style=\"font-weight: 400;\">\r\n<\/span><span style=\"font-weight: 400;\"> \u2022 Moisturizer<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Once your skin feels comfortable with these basics, you can gradually introduce additional products like essences, masks, or ampoules.<\/span><\/div>\n                                                                <\/div>\n                        <\/div>\n                                            <div class=\"lsk-faq-sections\" data-faq-category=\"payments-promotions\">\n                            <h2>\ud83d\udcb3 Payments &amp; Promotions<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">How can I get a discount code?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">You can receive <\/span><b>10% off your first order<\/b><span style=\"font-weight: 400;\"> by subscribing to our newsletter.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">We also occasionally share exclusive promotions and offers with our community.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">What payment methods do you accept?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">We accept secure payment methods including:<\/span>\r\n<ul>\r\n \t<li><span style=\"font-weight: 400;\"> Credit and debit cards<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Apple Pay<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Google Pay<\/span><\/li>\r\n \t<li><span style=\"font-weight: 400;\">Other payment options depending on your region<\/span><\/li>\r\n<\/ul>\r\n<span style=\"font-weight: 400;\">All payments are processed through secure payment gateways.<\/span><\/div>\n                                                                <\/div>\n                        <\/div>\n                                            <div class=\"lsk-faq-sections\" data-faq-category=\"orders-shipping\">\n                            <h2>\ud83d\udce6 Orders &amp; Shipping<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">How can I track my order?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Once your order has been shipped, you will receive an email containing your <\/span><b>tracking number and courier information<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">You can use this tracking number to monitor your delivery directly on the courier\u2019s website.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">How long does delivery take?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Estimated delivery times are:<\/span>\r\n\r\n<b>Spain:<\/b><span style=\"font-weight: 400;\"> 1\u20133 business days<\/span><span style=\"font-weight: 400;\">\r\n<\/span> <b>EU countries:<\/b><span style=\"font-weight: 400;\"> 3\u20137 business days<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Delivery times may vary depending on the courier and busy periods.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">When will my order be shipped?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Orders are usually processed within <\/span><b>1\u20132 business days<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Once your order has been dispatched, you will receive a <\/span><b>shipping confirmation email with tracking information<\/b><span style=\"font-weight: 400;\">.<\/span><\/div>\n                                                                <\/div>\n                        <\/div>\n                                            <div class=\"lsk-faq-sections\" data-faq-category=\"order-help\">\n                            <h2>\ud83d\udee0 Order Help<\/h2>\n                            <div class=\"lsk-faq-questions\">\n                                                                    <h3 class=\"lsk-faq-item-question\">Can I cancel or change my order after placing it?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">If your order has not yet been processed or shipped, we may be able to <\/span><b>cancel or modify it<\/b><span style=\"font-weight: 400;\">.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Please contact us as soon as possible with your <\/span><b>order number<\/b><span style=\"font-weight: 400;\">, and we\u2019ll do our best to help.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Once an order has been shipped, it can no longer be modified.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">What should I do if I entered the wrong shipping address?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">If you need to update your shipping address, please contact us <\/span><b>as soon as possible<\/b><span style=\"font-weight: 400;\"> at:<\/span>\r\n\r\n<a href=\"mailto:info@lichiskincare.com\"><span style=\"font-weight: 400;\">info@lichiskincare.com<\/span><\/a>\r\n\r\n<span style=\"font-weight: 400;\">If the order <\/span><b>has not yet been shipped<\/b><span style=\"font-weight: 400;\">, we will do our best to update the address.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Unfortunately, once an order has been dispatched, we may not be able to modify the delivery details.<\/span><\/div>\n                                                                        <h3 class=\"lsk-faq-item-question\">My tracking hasn't updated yet \u2014 is this normal?<\/h3>\n                                    <div class=\"lsk-faq-item-answer\"><span style=\"font-weight: 400;\">Yes, this can happen sometimes.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">After a parcel is collected by the courier, it may take <\/span><b>24\u201348 hours for tracking updates to appear<\/b><span style=\"font-weight: 400;\"> in the system.<\/span>\r\n\r\n<span style=\"font-weight: 400;\">If your tracking has not updated after 48 hours, feel free to contact us and we\u2019ll be happy to check the shipment for you.<\/span><\/div>\n                                                                <\/div>\n                        <\/div>\n                                <\/div>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ Cardigan helvetica sriracha, portland celiac truffaut woke Todos<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":{"0":"post-7370","1":"page","2":"type-page","3":"status-publish","4":"hentry","5":"nt-post-class","6":"","7":"thumb-none","9":"excerpt-none"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Lichi Skincare<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lichiskincare.es\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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