FAQ

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⭐ Routine Tips

Can I mix Korean skincare with the products I already use?

Yes! Korean skincare products can easily be combined with products you already use. Many people start by adding just one or two K-beauty products into their existing routine — for example a toner, serum, or sunscreen.

Why do Korean skincare routines use multiple layers?

Layering lightweight products is one of the key principles of Korean skincare. Instead of using one heavy product, K-beauty focuses on building hydration and treatment gradually with multiple lightweight layers, which helps ingredients absorb better and keeps the skin balanced.

How many steps should a skincare routine have?

You don’t need a long routine to see results. Most people see great results with 4–6 essential products:
  • Cleanser
  • Toner
  • Serum
  • Moisturizer
  • Sunscreen
Additional steps like essences or masks can be added depending on your skin concerns.

In what order should I apply my skincare products?

The general rule of skincare is to apply products from the lightest texture to the richest so that each layer can absorb properly. A typical Korean skincare routine looks like this: Morning routine order
  1. Cleanser
  2. Toner
  3. Serum or essence or ampoule 
  4. Moisturizer
  5. Sunscreen
Evening routine order
  1. Oil/Balm cleanser or Micellar water (if wearing sunscreen or makeup)
  2. Water-based cleanser
  3. Toner
  4. Treatment (essence, serum, ampoule)
  5. Moisturizer
Not every routine needs all these steps — many people see great results with just a few essential products. ✨ Not sure which products to start with? Try our 1-minute skincare quiz to find your perfect routine.

🌸 Little Extras

Why buy Korean skincare from Lichi Skincare?

At Lichi Skincare, we carefully select products that are:
  • authentic Korean skincare
  • EU-compliant and safe
  • gentle and effective
  • suitable for everyday routines
Our goal is to make discovering Korean skincare simple, trustworthy, and enjoyable.

Do you include samples with orders?

Whenever possible, we love including K-beauty samples with orders so you can discover new products. However, sample availability may vary depending on stock.

🌿 Skincare & Product Questions

How long does it take to see results from skincare?

Skincare works gradually and results vary depending on your skin type and concerns. You may notice improvements in hydration and glow within a few days, while concerns such as acne, pigmentation, or texture may take 4–8 weeks to improve. Consistency is key to seeing the best results.

Are Korean skincare products good for sensitive skin?

Many Korean skincare formulas focus on gentle and soothing ingredients such as Centella Asiatica, Heartleaf, Green Tea, and Panthenol. However, every skin type is unique, so we always recommend performing a patch test before using a new product.

Are the Korean skincare products you sell authentic?

Yes. All products sold at Lichi Skincare are 100% authentic and sourced from trusted distributors. We only stock products that comply with European cosmetic regulations, ensuring they are safe and suitable for sale within the EU.

How should I introduce a new skincare product into my routine?

When introducing a new product, it's best to start slowly. We recommend performing a patch test by applying a small amount of the product to a discreet area of skin (such as behind your ear or on your neck) and waiting 24 hours to check for any reaction. If adding multiple products, introduce one product at a time, allowing a few days between each new addition.

I don’t know which skincare products to choose — can you help me?

Absolutely! Choosing skincare can feel overwhelming, especially when you're just starting out. To make things easier, we offer a quick skincare quiz on our website that helps you find the right products based on your skin type, concerns, goals, and budget. It only takes about 1 minute, and you'll receive personalized product recommendations tailored to your skin. If you still have questions after taking the quiz, you can also contact us directly with your skin type and main concerns, and we’ll be happy to help you build a simple routine. Our goal is to make discovering Korean skincare easy, enjoyable, and stress-free. ✨

How do I start a Korean skincare routine?

Korean skincare focuses on gentle ingredients, hydration, and supporting the skin barrier. You don’t need a complicated routine to begin. A simple routine can look like this: Morning • Cleanser • Toner • Moisturizer • Sunscreen Evening • Cleanser (double cleanse → 1. oil/balm cleanser or micellar water 2. water-based cleanser if wearing sunscreen or makeup) • Toner • Serum or treatment • Moisturizer Once your skin feels comfortable with these basics, you can gradually introduce additional products like essences, masks, or ampoules.

💳 Payments & Promotions

How can I get a discount code?

You can receive 10% off your first order by subscribing to our newsletter. We also occasionally share exclusive promotions and offers with our community.

What payment methods do you accept?

We accept secure payment methods including:
  • Credit and debit cards
  • Apple Pay
  • Google Pay
  • Other payment options depending on your region
All payments are processed through secure payment gateways.

📦 Orders & Shipping

How can I track my order?

Once your order has been shipped, you will receive an email containing your tracking number and courier information. You can use this tracking number to monitor your delivery directly on the courier’s website.

How long does delivery take?

Estimated delivery times are: Spain: 1–3 business days EU countries: 3–7 business days Delivery times may vary depending on the courier and busy periods.

When will my order be shipped?

Orders are usually processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

🛠 Order Help

Can I cancel or change my order after placing it?

If your order has not yet been processed or shipped, we may be able to cancel or modify it. Please contact us as soon as possible with your order number, and we’ll do our best to help. Once an order has been shipped, it can no longer be modified.

What should I do if I entered the wrong shipping address?

If you need to update your shipping address, please contact us as soon as possible at: info@lichiskincare.com If the order has not yet been shipped, we will do our best to update the address. Unfortunately, once an order has been dispatched, we may not be able to modify the delivery details.

My tracking hasn't updated yet — is this normal?

Yes, this can happen sometimes. After a parcel is collected by the courier, it may take 24–48 hours for tracking updates to appear in the system. If your tracking has not updated after 48 hours, feel free to contact us and we’ll be happy to check the shipment for you.
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